How can we help you?
Find answers to common questions about orders, payments, returns, and selling on Fayzee.
Shipping & Delivery
Track packages, view delivery estimates, and report courier delays.
Returns & Refunds
Initiate returns within 7 days and track your refund status.
Buyer Protection
100% money-back guarantee on fraudulent or unverified goods.
Frequently Asked Questions
How does Fayzee ensure product authenticity?
All sellers on Fayzee undergo rigorous business verification (NTN, CNIC, and brand authorization checks). Products listed under official brand stores are 100% genuine with official warranties.
What payment methods are supported?
Fayzee supports Cash on Delivery (COD) nationwide, as well as instant online payment via Visa, Mastercard, and UnionPay with 3D Secure verification.
What is Fayzee's return policy?
We offer a 7-day hassle-free return window for items that are defective, damaged, or significantly not as described. Simply navigate to your order details to request a return.
How does Fayzee AI shopping assistance work?
Fayzee AI connects directly to our authoritative product catalog and verified seller database to search specifications, compare phones or laptops, verify stock, and help you track orders.
How do I become a seller on Fayzee?
Click on 'Become a Seller' in the navbar or visit `/seller/register`. Fill out your business credentials and store profile. Our administrator team reviews and approves applications within 24-48 hours.
Still need assistance?
Our customer team is available 24/7 or you can chat with Fayzee AI.