Privacy Policy

1. Overview & Commitment

Welcome to Fayzee Store (accessible at https://fayzee.store). We respect your personal privacy and are committed to protecting your personal data in strict compliance with the laws of the Islamic Republic of Pakistan, State Bank regulations, and global data protection standards.

This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website, register an account, make purchases, or contact customer care.

2. Information We Collect

• Personal Identification Data: Full name, email address, mobile/WhatsApp telephone number.
• Delivery & Logistics Data: Shipping destination address, street, city, postal code, recipient contact number.
• Payment Transaction Data: Transaction ID, selected payment method (Card, Safepay, JazzCash, EasyPaisa, or Cash on Delivery). Note: Fayzee Store does not store raw credit/debit card numbers or CVV codes; all card transactions are tokenized and processed via certified PCI-DSS compliant payment gateways (Safepay).
• Technical & Account Data: IP address, browser type, device information, and session logs for fraud prevention and security monitoring.

3. How We Use Your Information

Your information is used strictly for legitimate commercial e-commerce purposes, including:

• Processing, approving, and dispatching your orders.
• Generating official commercial sales tax invoices.
• Communicating order status updates, courier tracking numbers, and delivery notices.
• Facilitating secure 3D-Secure payment settlements and detecting unauthorized or fraudulent transactions.
• Providing dedicated customer care, dispute resolution, and warranty/return services.

4. Third-Party Disclosures

We do not sell, rent, or trade your personal information to third-party marketers. We only share necessary order data with authorized operational partners:

• Payment Processors (Safepay / 1Link): For encrypted payment verification and bank settlements.
• Logistics & Courier Partners (Trax, PostEx, TCS, Leopard): Strictly for physical order delivery handover and doorstep dispatch.
• Regulatory & Legal Authorities: If required by applicable Pakistani law, court order, or law enforcement agency.

5. Data Security & Storage

We implement industry-standard AES-256 encryption, TLS 1.3 cryptographic protocols, secure PostgreSQL database storage, and regular security audits to protect against unauthorized data breach or loss.

6. Contact & Data Protection Officer

If you have any questions, inquiries, or requests regarding this Privacy Policy or wish to delete your account data, please contact our legal and compliance desk: