Cancellation, Return & Refund Policy

1. Order Cancellation Policy

At Fayzee Store, customers have the freedom to cancel their order at zero cost under the following terms:

• Prior to Dispatch: Customers can cancel any order directly from their account dashboard or by contacting customer support before the parcel is dispatched by the seller/courier.
• Refund for Cancelled Pre-paid Orders: If an order paid via Debit/Credit Card, Safepay, or Mobile Wallet is cancelled before dispatch, a 100% full refund is automatically reversed to the original payment source within 3 to 5 business days.

2. 7-Day Easy Return Policy

We stand behind the quality of every product sold on our platform. You are eligible to initiate a return within 7 days of delivery under the following conditions:

• The item received is physically damaged, broken, or defective upon arrival.
• The item is materially different from the product catalog description or specifications (wrong color, wrong size, or incorrect model).
• Missing parts or accessories that were specified in the order description.

3. Return Process & Pickup

1. Log in to your account and navigate to My Orders (https://fayzee.store/orders).
2. Select the delivered order and click "Request Return / Refund" or email us at itsfayzeepk00@gmail.com with photos of the damaged/incorrect item.
3. Our logistics courier partner will arrange doorstep return parcel pickup within 2 to 3 working days.

4. Refund Processing Timeline & Methods

Once the returned item is inspected and verified at our fulfillment center, the refund is approved immediately:

• Card & Online Payments (Safepay): Reversed back to your original bank account or card within 5 to 7 banking days (depending on your issuing bank).
• Cash on Delivery (COD) Orders: Reimbursed via instant direct bank transfer (IBFT) or EasyPaisa/JazzCash account according to customer preference.

5. Contact Customer Support

For immediate help with any return or refund inquiry, contact us: